FAQs

If you have a question or need some information, you might be able to find it below.  Feel free to contact me with any other questions you may have.

+++

What's the deal with the new yarn names?

At the beginning of 2024, The Woolly Dragon changed the names of seven of our yarn types. The original names, while easy to remember, were generic and easily confused. (Sock, DK, etc.) We decided the yarn names should reflect the vibe we have for TWD brand.

We are taking steps to make this changeover as smooth as possible, using both names where possible.

What are the new yarn names?

Fluff = still fluff
Sock = Ember
Singles = Hero
Twist = Flame
Ultra = Legend
DK = Magic
BFL DK = Charm
Shine = still Shine
Element = still Element
Prime = Epic
Puff = still puff

+++

How accurate are the photographs of the yarn? Will my skein look exactly like the one in the photo?

Photos of yarn will be sometimes be edited to show the color "true to life".  Some colors, such as purples, don't photograph well and some color adjustments are done to the photos. 

While every effort is taken to make sure the yarn colors are as true as possible, screen and monitor settings can cause the colors to show up slightly differently than real life.  We provide a written description of the colorways in the item description to help you choose.

Due to the nature of hand dyed yarn, there are no dye lots and there may be some differences in the appearance of skeins of the same colorway. 

When you order multiple skeins of the same color, care is taken when packing your order to choose the most similar ones. In some cases, we might dye the yarn just for you!

How accurate are the swatches shown for each color? Will my project look just like that?

The knit and crochet swatches shown on each color page are examples of how the colors may look when mixed together out of the skein. The exact distribution of colors will be affected by your gauge and project size and any pattern/pooling in the swatch may look very different in your project.

 

How can I pay for my order?

We accept both Paypal and credit/debit cards. We also have gift cards available.

Payments are processed securely through a third party; we never have access to any of your financial information.

When will my order ship?

All in stock (not special request) orders will ship in about 4 business days.  If there is a greater number of orders than usual, such as during a sale, that time might be extended. You will receive a tracking email when you order has shipped.

How much will I pay for shipping? 

US orders over $120 ship for free, not including yarn club orders or where otherwise stated on specific items. Shipping for US orders under $120 is calculated at checkout based on weight and your location, and you will have multiple carrier options.

Shipping outside of the US is calculated based on your location and the weight of the package. You will be given multiple shipping options at checkout to choose the one that meets your needs. 

 Refunds and Returns

We do not generally offer returns or refunds on yarn and patterns.

However, we want you to love your new yarn! If you are unhappy with your purchase, please send us an email to sarah@thewoollydragon.com and we will work with you to make it right for you.

Do the farms your yarns are sourced from practice muesling?

No, they don't! Our wool, including merino, is sourced from South America, and specifically from farmers who do not practice muesling. (If you do not know what muesling is, you can read about it here on Wikipedia - but be warned you may need a strong stomach.)

Non-Discrimination Statement:

The Woolly Dragon does not participate in, and absolutely condemns, any action that seeks to separate any group of people.  Our products are not to be used in any way that contributes to discrimination of any kind.

What are you doing to reduce the environmental impact of dyeing wool?

Small batch hand dyed yarn can potentially be hard on resources and the environment.  We try to reduce our impact as much as possible, in many small ways including:

Fresh water usage is monitored. "Gray water" is reused as much as possible, such as the water spun out from drying yarn will be added to the steam pot to boil.

Undyed yarn and other supplies are ordered in large quantities a few times a year, instead of many small orders that each require transportation (fuel and emissions). Post office trips are planned to reduce the amount of "single destination" drives.

I am trying to improve my processes all of the time to make them as environmentally protective as possible.

Is the information I give you private?

Definitely!  We will never share, sell, or do inappropriate things with your personal information.  Addresses and information collected are used only for shipping and email order updates.  

If you opt in to our mailing list, your email address will only be used for order notification - which is also never shared or sold.